PRIVACY POLICY

“Your trust is our responsibility. Your information is your right.”

At Winsure Health, we believe that privacy is not a technical formality — it is a relationship of trust. When you share your personal or medical information with us, you are placing your confidence in our hands. We honour that confidence with care, transparency, and respect. This policy explains how we collect, use, protect, and respect your information.

1. Information We Collect

To guide you correctly and prepare accurate comparisons, we collect only the information necessary for health insurance evaluation. Nothing more.

We may ask for:

  • Your name
  • Phone number
  • Email address
  • Age / date of birth
  • Pre-existing medical history (only what you wish to share)
  • City / area of residence
  • Preferred hospitals
  • Policy details (if you already have one)
  • Documents required for policy purchase (if you choose to proceed)

We do not collect unnecessary details.
We do not collect sensitive information without purpose.
We only collect what helps us protect you better.

2. Why We Collect Your Information

We use your information for the following reasons:

  1. To compare health insurance policies accurately
    Your age, health conditions, family size, and hospital preferences directly affect which policies are suitable for you.
  2. To prepare your 30-parameter rating
    Different people need different features. Your details help us evaluate policies properly.
  3. To build your 50-parameter final policy report
    Your chosen policy needs to be explained clearly and personally.
  4. To help during claims
    If you ever face a claim situation, your basic information helps us coordinate faster.
  5. To communicate clearly
    We may send follow-up messages, reminders, comparison updates, or policy alerts ONLY to help you make informed decisions. We do not misuse your information for irrelevant promotions.

3. How We Store and Protect Your Information

We follow simple, strong practices to keep your information safe:

  • Your data is stored securely in encrypted systems.
  • Access is limited only to authorized Winsure Health team members.
  • We do not print or circulate your documents casually.
  • We do not share your health information without your consent.
  • We delete unnecessary data after your advisory process is completed.

We treat your information the same way we would treat our own family's information — with seriousness and respect.

4. How We Share Your Information

Short answer: we rarely share anything.
But when we do, it is ONLY in circumstances where sharing is necessary for your benefit.
We may share limited information:

a) With insurance companies

Only if you ask us to process a policy purchase or renewal. This includes:

  • proposal form details
  • medical history disclosed by you
  • supporting documents

We never share hidden or undisclosed details.

b) With TPA / in-house claim teams

Only if you request claim support.

c) With regulators, only if legally required

(For example: IRDAI verification or compliance requirements)

We never sell your information.
We never rent your information.
We never use your information to advertise products from other companies.

5. Your Rights (Clear and Simple)

You have full control over your information.

You can:

  • Ask what information we have about you
  • Request correction of any detail
  • Ask us to delete your information
  • Request a copy of your shared data
  • Decide what information you don’t want to share
  • Withdraw your consent at any time

We will comply respectfully and promptly.

6. How Long We Keep Your Information

We keep your information only for as long as necessary to:

  • complete your comparison
  • prepare your reports
  • assist during claims (if requested)
  • comply with legal requirements

Once your advisory journey is complete, we delete unnecessary data safely.

We do not store your data forever.

7. Transparency in Communication

We communicate only what matters.
This includes:

  • comparison updates
  • policy explanations
  • renewal reminders
  • helpful guidance
  • claim support alerts
  • important changes in health insurance rules

We avoid meaningless marketing messages. Your phone number will never be misused.

8. Children’s Privacy

We do not knowingly collect personal information from children directly.
If a minor requires coverage under a family policy,
we collect information only through a responsible adult.

9. Changes to This Policy

If we update or improve this policy,
we will inform you clearly and allow you to review the changes.
No hidden updates.
No silent modifications.

10. Contact Us for Any Questions

If you ever feel uncertain, confused, or uncomfortable with how your data is handled, you can contact us anytime.

We are always here to help.